Returns and refunds
The following policy does not affect your statutory rights as a consumer.
If you don’t like it you don’t have to keep it!
Sometimes things can go wrong - your gift may have been damaged in transit, or you may just not like what you see when it arrives - if this happens it's OK, just send it back.
If anything you have ordered does not live up to your expectations simply let us know within 14 days of receipt and return it to us in a saleable condition within 30 days and we will replace or refund the item.
What to do…
If, for any reason, you are not completely happy with your purchase, simply phone us, or drop us an email within 14 days of receipt. If you do not notify is within this period we will be unable to refund or replace the goods.
You have 30 days in which to request a refund or return any goods. You should return the goods in their original packaging, whenever possible. (If you no longer have this, please use something equivalent to avoid damage/further damage to the goods!)
If the goods you have received are faulty
… or they are not as we have described them, we may ask you to take a photograph and then keep or dispose of the item(s). If we need the goods back, we will provide you with a FREEPOST address for your returns.
If you have changed your mind
… or made an error when ordering, you are responsible for the cost of returning goods.
Fill out the returns form on the back of your receipt, and pop it in the parcel with the returns.
As soon as we receive your package we will send out your replacement, or process your refund.
Please Note: We are unable to refund or exchange items for personal use (for example earrings or tweezers), or foodstuffs and confectionery unless there is a manufacturing fault.
* Statutory Rights: The Consumer Protection (Distance Selling) Regulation 2000 states that all customers have the right to cancel their contract within seven working days, from the day after the delivery date of the goods.